How to Setup Virgin Media App?

My Virgin media app is developed for checking the status of the Virgin media broadband services and paying its bills. On the other hand, virgin Connect app provides services dashboard to manage the hubs and pods in your house. We will provide information and instructions to login to both apps in your phone.

My Virgin Media App (For Broadband)

My Virgin media app is majorly used for adjusting the settings of the broadband, paying bills and checking the status of the Virgin broadband. You can easily login to the app by following below steps:

How to Download My Virgin Media App?

• Connect the phone with the internet and go into the Play Store or App Store.

• Search My Virgin Media in the Store and Tap Install button.

• The App will install in your phone in a few minutes.

How to Setup Virgin Media App?

• Open the app and enter the Virgin media Email address in the username field.

• If you don’t have the Email then you have to enter the registered Email ID or create the account by taping Sign Up button.

• Enter the password and tap Sign In button to login to the app.

• In the app, you can check the status of the Virgin broadband and pay bills.

Virgin Media Connect App (for Virgin Hubs)

The Virgin media connect app is used to manage the Virgin media hubs and routers. You can also configure routers and hubs with the help of the Virgin Connect app. Let’s learn how to setup the Virgin hub via Virgin app and how to login to the app after that:

How to Setup Virgin Media Router via Virgin Connect App?

At first, download the Virgin media connect app from the Play Store or App Store in your phone. Then, connect the Virgin router to the home modem or ISP socket via Ethernet or Co-axial cable.

1. Open the app and sign in as a guest via default Admin credentials given at the back of the label.

2. Enter the username and password, tap Sign In button. Select the Virgin hub’s WiFi network.

3. Type in the new WiFi name and password to create new Virgin media hub network.

4. After that, tap SAVE settings. The Hub will reboot once and then start extending WiFi signals.

How to Login to Virgin Media Connect App?

1. To login to the Virgin Media Connect app after setup Virgin media app, you have to open the app in your phone.

2. Enter the Virgin media hub admin username and password. Or if you have Virgin media Email, use that.

3. Click LOGIN to access the Virgin connect app.

In case of any login error, use following fixes to troubleshoot:

Troubleshooting Tips

• Make sure Virgin apps are updated. To update, go into the Play Store or App Store of your phone.

• Change the Admin details of your hub that let you access the connect app.

• If Virgin app is not working use the Virgin router login interface from the computer to manage the settings.

• In case if My Virgin Media app is not working, use the My Virgin Media web portal to check the status of the broadband.

The Conclusion

There are different apps of Virgin Media which provide services for different internet technologies, like broadband, Hubs, TV, and more. We have provided information for only two of them: My Virgin Media app and Virgin Media Connect app. We explained how to login to these apps and troubleshot login errors.