Tirumala: Opinion poll on Tirumala darshan services

TTD increases technical surveillance with the availability of QR code app

Tirumala: In line with the circumstances, the Hindu religious organization Tirumala Tirupati Devasthanams has started collecting feedback from devotees to bring better changes in the accommodation facilities for the common devotees along with the darshan of Sri Venkateswara Swamy. For this, TTD has set up technical surveillance. Srivari Sevakku is asking the devotees about the mistakes, errors and accommodation facilities in Tirumala. Whether the darshan of the Lord was good or not, the servants of Srivari are collecting feedback from them. If this feedback is forwarded to the TTD IT department, if there are any serious problems, it will be forwarded to TTD Chairman BR Naidu, TTD EO Shyamala Rao, and Additional EO Chirumamilla Venkaiah Chowdhury. The EO and Additional EO will implement the changes to be taken at the field level and action will be taken to provide better facilities. Devotees who reached the hill were given the opportunity to inform the Srivari Sevaks about the problems they faced while waiting in the queues for accommodation and later for the darshan of the Lord, and the convenient service system in the form of questions.Suggestions and advice are being taken on the quality and taste of laddu prasad, serving of Annaprasad in Tarigonda Vengamamba Annaprasad, 205 changes and other issues. Devotees also had the opportunity to express their opinions in a free manner. IVRS, WhatsApp (93993 99399), this survey,In addition to conducting opinion polls through Srivari Sevaks, an app has been made available for QR code scanning to allow devotees to express their opinions on 16 topics.This CODYAP has been set up at the main intersections and accommodation inquiry offices on Tirumala Konda. If devotees give their opinions, complaints and suggestions through this system, it has become a way to increase the responsibility of TTD employees and officials. In this way, it has become easier to take action in case of deficiencies and changes in any department by taking opinions from the devotees who come to Tirumala every day.

Feedback from 90,000 devotees:

Tirumala: An average of 90,000 devotees from all over the country and abroad come to the hill every day to have darshan of Lord Venkateswara Swamy, the deity of Kaliyuga. Approximately 80,000 pilgrims visit the temple.This crowd increases further on weekends, Saturdays and Sundays, reaching 1.20 lakh people. In addition, up to ten thousand devotees are given darshan of Srivari. In this context, even on normal days, there is a need to wait for 10 hours to have darshan of the deity. Waiting in queues outside for hours, waiting for hours in Vaikuntam 1 and 2 queue complex compartments is not to be missed. More than one lakh devotees are also receiving Annaprasadam daily. In Tirumala, the allotment of rooms for common devotees is also being done in a transparent manner at the CRO office, MBC, and Padmavati Vicharana office. TTD, the world's largest religious organization, has now made feedback collection a key factor in providing better services to devotees. Through IVRS, devotees have the opportunity to give their opinions and suggestions on the services provided to
devotees at Annaprasadam, Kalyanakatta, accommodation, darshan, laddu counters, luggage counters, and queue lines in Tirumala. Currently, opinions are being taken manually by Srivari Sevaks. Soon, an application will be developed for TTD mobile app and TTD booking portal to take valuable suggestions and suggestions from devotees on the facilities provided to devotees in various parts of Tirumala and Tirupati. Respecting the opinions of devotees, their direct experiences are being collected through these surveys to further improve the services. TTD has decided that devotees should express their opinions through these methods and help improve the online services.

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